Junior conversation designer

As a conversation designer you will be developing dialogues that are conducted between the customer and the Live Presence chat engine. You will serve as the link between product and process information and customer demand. You can empathise well with the needs of the customer and because of this you are able to translate different scenarios into an automated dialogue. You can write/design conversations in such a way that there is a natural interaction between the user and the automated chat. Result: to talk to every user in a pleasant way and to successfully solve their ‘problem’. You succeed in this by analysing customer information, listening to the user and reasoning smartly.

What we expect from you:

• Being able to work independently at college or academic level
• An affinity with customer interaction and service
• Excellent command of the English or Dutch language
• You are familiar with code such as HTML or XML
• Being able to think logically, being able to deal with logic

As a new colleague, you will join a small dedicated team. You contribute to the further development of our application, whereby every innovation is an opportunity to learn and grow yourself. Nothing is impossible! Live Presence offers a job in the premier league of customer interaction. The working conditions are excellent. Thanks to our continued growth, there are many development opportunities.

Are you enthusiastic and do you have the motivation to build a great company with a strong team? Then you are the ideal person for this top job on the Herengracht in Amsterdam.

Send your resume and motivational letter to: jeroen.visser@livepresence.net

Live Presence is the number one specialist in automated chat

We offer an intelligent chat solution for websites and apps for retailers, governments, insurers and other service providers with frequent and irregular customer contact. How do we make the difference? We make automated chats feel like real human interaction. Every day our chat application assists thousands of visitors of major players such as Bol.com, Tele2, Centraal Beheer and the Dutch Tax Authorities. For example, we help them with answering questions, support for online purchases and filling out forms. Live Presence is all about craftsmanship. We developed both the advanced technology and intelligent conversation designs ourselves.